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Returns & Exchanges

Table of contents:

  1. Returns & Exchanges
  2. Can a Return Be Declined?
  3. Gift Returns Policy
  4. Defective Items
  5. Shipping Damage
  6. Refused Orders
  7. Carved and Personalized Items - Manufacturer's Return Policy

Returns & Exchanges

I hope above all else that you are ecstatic about your new American Made purchase! If you need to return or exchange something, you can click on your order within 30 days of delivery to find easy return and exchange instructions.

Please know that masks, earrings, undergarments and items marked “final sale” are not returnable and are not eligible for exchange, and all carved and personalized items have their own manufacturer’s refund policy (click here). Gift cards are not refundable except where required by law.

Did you receive a gift with a gift receipt? See the special gift return instructions here!

Otherwise, if you have an account with us, all of your orders will be in the “My Orders” section of your account page. (If you don’t have an account with us, open this page, enter your order number or name and zip code, and your order will come up.) Just follow the prompts and you’ll be all set in no time!

While we’re not big enough to offer free return shipments (except of course for damaged or incorrect items), we’ll make up for it! For returns, you’ll get a single use FREE SHIPPING coupon for your next order! For exchanges, we’ll pay to ship your exchanged items to you AND we’ll give you a single use 10% OFF coupon for your next order!

OK, now for some important details!

  • For returns, your original payment method will be refunded less shipping costs and shipping related taxes from the original order. Shipping and associated taxes are non-refundable since the carrier has already been paid and completed the service.
  • All items must be sent back to us in like-new condition. This means that the item(s) need to be completely intact, unworn, unwashed, unused, free of any damages, scratches, stains, or modifications, and must be in the original packaging with all original tags attached.
  • Please note that all items need to arrive back at Watt’s within 21 days of requesting the return or exchange (except when the deadline is missed because of delays on behalf of the carrier. Please be sure to keep your tracking number handy!)
  • Unauthorized returns can not be accepted, so please be sure to go through the simple steps for authorization prior to sending your package to us!

Can a Return Be Declined?

A return may be declined and shipped back collect for one of the following reasons:

  • The return is outside of the return window
  • The merchandise appears to be used or worn
  • The merchandise was opened
  • The team wasn’t able to find the accompanying order number or packing slip for the return
  • The return was not authorized prior to arriving at Watt’s

Gifts Returns Policy

When you give someone a Made in USA gift from Watt’s (cool!), there’s a lot of wiggle room just in case they want to return or exchange it. We understand that the 30 day return time won’t always work for gifts, so we’ve solved that problem!

Everything about our regular return & exchange policy applies, EXCEPT:

  • They have 90 DAYS to return or exchange their gift, instead of 30 days!
  • Any refund they receive will be given in the form of a GIFT CARD, so they’ll be able to enjoy something that’s Made in USA that they love!

Please remember that carved and personalized items have their own manufacturer’s return policy, so they won’t fall into this category. Please also remember that masks, earrings and Final Sale items are never returnable or exchangeable.

To share a gift receipt, you just need to open your order in the “My Orders” section of your account page if you have an account with us. (If you don’t have an account with us, open this page, enter your order number or name and zip code, and your order will come up.) All you need to do is open your order and click “Share gift receipt”! You’ll be prompted on what to do from there!

Defective Items

We quality check, but even then, we will make mistakes now and again. If you’ve received a defective item (that is NOT a result of shipping damage), please let us know within 5 days of receiving your item.

You’ll be asked to email us pictures of the defective item, and upon approval we’ll send you a replacement right away. If there are no replacements available, we’ll work with you to figure out the best option!

There are two ways to let us know if you receive a defective item:

  • If you have an account with us, your orders can be found under the “My Orders” section of your account page. Find your order there, then follow the prompts!
  • If you don’t have an account with us, open this page, enter your order number or name and zip code, and your order will come up. Just follow the prompts from there!

Shipping Damage

Sometimes, shipping damage can occur. If the items you purchased arrive with shipping damage, please let us know within 5 days of your package(s) arriving.

Carved or personalized items have their own manufacturer’s policy for shipping damage
. Please see their policy here.

In order to satisfy our carriers, we’ll ask for images of the damaged item(s) in the package they were shipped in along with images of the damaged items themselves. In some cases, the damaged goods may need to be returned.

There are two ways you can report shipping damage:

  • If you have an account with us, your orders can be found under the “My Orders” section of your account page. Find your order there, then follow the prompts!
  • If you don’t have an account with us, open this page, enter your order number or name and zip code, and your order will come up. Just follow the prompts from there!

Refused Orders

Refused orders are subject to 20% restocking fee and applicable shipping charges. If you refuse all or a portion of any shipment at the time of delivery, you are responsible for all outbound and inbound shipping costs in addition to the 20% restocking fee.

Carved and Personalized Items - Manufacturer's Return Policy

The return policy for these amazing products is substantially different than Watt’s return policy. This is because these items are carved or personalized to order – which is so cool! Please read below so that you’re familiar with the policy differences.

There are two ways you can report damage or request an exchange:

  • If you have an account with us, your orders will be under the “My Orders” section of your account page. Find your order there, then follow the prompts!
  • If you don’t have an account with us, open this page, enter your order number or name and zip code, and your order will come up. Just follow the prompts from there!

Per the manufacturer:

This manufacturer strives to present to you every detail of their items and workmanship. High quality images and descriptions of product offerings guide you to make the perfect purchase.

Items that they have personalized as per your order and that you received defect free and as described on the website are not returnable. If the error is a result of their efforts to personalize your items, replacement will be provided to you free of charge – They are here to serve you best. *** Please Note: In some cases they may request a photo of the item you have received in order to provide the best possible resolution ***

If the unfortunate has happened and you have ordered in error, they would like to extend 50% off MSRP on your replacement order (Shipping charges will apply).

Unauthorized returns will not be accepted. Everyone loves to enjoy their personalized gifts as soon as they can so they ask you to please report damage within 24 hours of receiving your shipment.

SHIPPING DAMAGES:
Damages must be reported within 24 hours of delivery. Please notify carrier whether it be FEDEX or UPS and the manufacturer immediately upon discovery. Retain all packing materials for possible FEDEX / UPS inspection. Call the manufacturer for RA# and instructions (phone number given when claim is filed). Take photo of exterior packaging and product to email to the address given when you file the claim. Call tags will be issued for any damaged product and an exchange will be sent immediately. No credits will be issued for any damaged merchandise only product replacement.

CANCELS:
Cancelled orders are subject to a 25% cancellation fee.

REFUSED ORDERS:
Refused orders are subject to 20% restocking fee and applicable freight charges. If you refuse all or a portion of any shipment at the time of delivery, you are responsible for all outbound and inbound freight costs in addition to the 20% restocking fee.